Privacy Policy — VIGEO GARDENS

At Nos Vigeo Inc., doing business as Vigeo Gardens ("Vigeo Gardens," "we," "us," or "our"), we are committed to protecting your privacy and ensuring transparency about how we collect, use, and share your personal information. This Privacy Policy explains what personal information we collect, including through verbal communications, how we use it, with whom we share it, and the choices you have regarding your information. By using our website (www.vigeogardens.com), purchasing our products or services, opting into our SMS messaging program, or otherwise interacting with us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information from you in various ways to provide and improve our products, services, and communications. The types of information we collect include:

A. Information You Provide to Us Directly

We collect personal information you provide when you interact with us, including through verbal communications, online forms, paper forms, or other channels. This may include:

Name
Email address
Phone number (including mobile numbers for SMS communications)
Mailing address
Payment information (if applicable, processed securely via third-party payment gateways like Stripe or PayPal)
Any other information you provide through forms, sign-ups, surveys, or direct communication

Verbal Collection: We may collect information, such as your name, phone number, or other contact details, verbally during conversations with our team. For example, you may provide your phone number verbally to opt into our SMS messaging program for appointment reminders, order updates, billing inquiries, or product orders.

B. Automatically Collected Information

When you interact with our website (www.vigeogardens.com) or services, we automatically collect:

IP address
Device identifiers
Browser type and settings
Pages viewed and time spent on pages
Location data (where applicable and with your consent)
Referral and exit URLs
Cookies and similar tracking technologies (e.g., pixels, web beacons)

C. Third-Party Sources

We may receive information from third-party platforms, such as social media, if you connect with us via those channels or participate in a partner promotion. For example, if you engage with our social media accounts, we may collect your username or public profile information.

2. How We Use Your Information

We use your information to:

Provide, operate, and improve our services, including processing orders, delivering products, and managing subscriptions
Process transactions and fulfill e-commerce orders
Communicate with you, including responding to inquiries, providing customer support, and sending transactional notifications
Send promotional or transactional emails, with the ability to opt out
Send SMS communications, such as appointment reminders, order updates, billing inquiries, or product order confirmations, if you have provided prior express written or verbal consent to receive such messages
Personalize your experience by tailoring content, recommendations, and advertisements
Conduct analytics and monitor usage trends to enhance website performance and user experience
Comply with legal obligations, such as tax reporting or responding to legal requests
Enforce our Terms and Conditions and other policies

SMS Communication: If you opt into our SMS messaging program, verbally or through online/paper forms, we will use your mobile number to send updates, alerts, and marketing communications tailored to your preferences, as outlined in our Terms and Conditions. Message frequency may vary, up to 5 messages per week, depending on your account activity.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following ways:

A. With Service Providers

We share information with trusted vendors and contractors who assist us in operating our website, delivering products, processing payments, and managing customer communications. Examples include:

Payment processors (e.g., Stripe, PayPal)
Shipping and logistics providers
Marketing and analytics platforms (e.g., Mailchimp, Google Analytics)
SMS service providers (e.g., Twilio for SMS communications)
These third parties are contractually obligated to safeguard your data and use it only for the purposes we specify.

B. Legal and Compliance

We may disclose information when required to comply with legal obligations, such as responding to subpoenas, court orders, or tax regulations, or to enforce our Terms and Conditions, protect the rights and safety of our users, or prevent fraud.

C. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of such transfers and any choices you may have.

D. Marketing Restrictions

Phone numbers and other information collected for SMS communications, whether verbally or otherwise, will not be shared with third parties or affiliates for marketing purposes, except with your explicit consent or as required by law.

4. Your Choices

You have control over your personal information and how we communicate with you:

Opt-Out of Emails: Unsubscribe from marketing emails by clicking the “unsubscribe” link in any email or contacting us at info@vigeogardens.com.
Opt-Out of SMS: Reply “STOP” to any SMS message to opt out of future text communications. You may also contact us directly to opt out.
Cookies: Modify your browser settings to manage, block, or delete cookies. Note that disabling cookies may affect website functionality.
Access or Delete Data: Request access to, updates to, or deletion of your personal information by contacting us at the details in Section 9. We will respond within 30 days, subject to legal requirements.
Do Not Track: Our website does not currently respond to “Do Not Track” browser signals, but you can manage tracking via cookie settings.

5. Data Security

We implement technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. These include encryption for payment processing, secure servers, and access controls. However, no system is 100% secure, and we encourage you to use caution when sharing personal information online or verbally, such as using strong passwords and avoiding public Wi-Fi for sensitive transactions.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, such as fulfilling orders, providing services, or meeting legal and reporting requirements. For example:

Transaction data may be retained for tax purposes as required by law.
SMS consent records are retained to comply with TCPA regulations. When information is no longer needed, we securely delete or anonymize it.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will promptly delete it. Contact us if you believe we have inadvertently collected such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with a revised “Last Updated” date. If we make significant changes, such as altering how we use your information, we will notify you via email, SMS (if opted in), or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Vigeo Gardens
526 S Main St, Suite 312
Akron, OH 44311
Email: info@vigeogardens.com
Phone: 330-362-8308

For SMS-related inquiries, you may also reply “HELP” to any SMS message or visit www.vigeogardens.com